Frequently Asked Questions – TLS Electrical & Air Conditioning

1. Why should I choose TLS Electrical & Air Conditioning?

At TLS Electrical & Air Conditioning, a family-run business in Lincoln, we pride ourselves on delivering personalized electrical and air conditioning services. Our commitment to excellent after-sales support, competitive pricing, and quality workmanship ensures customer satisfaction.

2. What areas do you cover?

We serve Lincoln and surrounding Lincolnshire villages, including Bassingham, Billinghay, Bracebridge Heath, Branston, Burton Waters, Cherry Willingham, Collingham, Doddington, Dunholme, Harmston, Horncastle, Louth, Market Rasen, Navenby, Nettleham, Nocton, North Hykeham, Ruskington, Saxilby, Scothern, South Hykeham, Tealby, Waltham, Washingborough, Welton, Woodhall Spa, Wragby, Potterhanworth, Metheringham, Fiskerton, Heighington, and more.

3. How do I know you're qualified?

Our electricians hold J.I.B Gold Cards with Approved Electrician status from the ECS, signifying completion of a full 4-year apprenticeship and up-to-date knowledge of the latest regulations. Our HVAC/R qualifications are verified on the REFCOM register; click the logo in our website footer for details.

4. Are you insured?

Yes, we are fully insured through NAPIT, ensuring adherence to industry standards and providing our clients with confidence in our services.

5. Are you on the Competent Person Register?

Yes, TLS Electrical & Air-Conditioning is listed on the Competent Person Register, verifying our qualifications and compliance with industry standards. Access our registration details by clicking the logo in the footer of our website.

6. What equipment do you use?

We utilize top-tier brands such as Milwaukee, Testo, and Fluke to ensure quality and reliability in our electrical and air conditioning services.

7. What sort of warranty do you offer?

We match the manufacturer's warranty on all installations and repairs, providing peace of mind. For detailed terms, please refer to our Terms and Conditions, available upon request.

8. What types of electrical services do you offer?

We offer a wide range of electrical services, including installations, repairs, maintenance, and safety inspections for both residential and commercial properties in Lincolnshire.

9. How do I know if I need electrical repairs?

Signs include frequent tripping of circuit breakers, flickering lights, discolored outlets, or a burning smell from electrical devices. If you notice any of these, contact us promptly.

10. Do you take on small electrical or air conditioning jobs?

Yes! At TLS Electrical & Air Conditioning, no job is too small. Whether you need a light fitting changed, an extra socket installed, a fault repaired, or a quick air conditioning service, we’re happy to help. We offer affordable, professional service for homeowners and businesses in Lincoln and surrounding areas.

11. What should I do if my power goes out?

First, check your circuit breakers and fuses. If they appear normal and the power is still out, contact your utility provider or call us for further assistance.

12. Can I supply my own equipment for you to install?

Yes, we can provide labor-only estimates for installing client-supplied equipment. Please note, our warranty covers only the workmanship and materials we supply.

13. What types of EV chargers are available?

We install various EV chargers, including:

• Level 1 Chargers: Use a standard 3-pin plug, providing up to 2.4 kW of power; suitable for home use with longer charging times.

• Level 2 Chargers: Offer 3.7 kW to 22 kW; commonly found in public charging stations and homes, significantly reducing charging time.

• DC Fast Chargers: Deliver 50 kW or more; primarily used in public stations, charging a vehicle to about 80% in 30 minutes.

14. How long does it take to charge an electric vehicle?

Charging time depends on the charger type, battery capacity, and current charge level. It can range from 30 minutes with a DC Fast Charger to several hours with a Level 1 Charger.

15. Can I charge my electric vehicle at home?

Yes, with a Level 1 or Level 2 charger. Level 1 chargers plug into standard outlets; Level 2 chargers require installation of a dedicated charging point.

16. Are there costs associated with charging an electric vehicle?

Yes, costs include electricity usage, installation of home charging equipment, and potential subscriptions for public stations. Rates vary based on local electricity tariffs and charging locations. Installing solar panels can offset these costs.

17. Is it safe to charge my vehicle overnight?

Yes, modern EVs have safety features to prevent overcharging. Ensure your electrical system is compatible with the charger and can handle the load.

18. What should I do if there's a problem while charging my vehicle?

Check the charger and vehicle connections, ensure the power supply is functioning, and review any error messages. If issues persist, consult a qualified technician or the vehicle manufacturer.

19. How much does an air conditioning system cost to install?

Costs vary based on factors like system type, property size, and installation complexity. We offer free surveys to assess your needs and provide detailed quotations.

20. What is the average lifespan of an air conditioning unit?

Most air conditioning units last 10 to 15 years, depending on usage, maintenance, and manufacturer quality. Regular servicing and filter cleaning can extend the lifespan of your system.

21. How often should I service my air conditioning system?

We recommend annual servicing to maintain efficiency, prevent breakdowns, and ensure clean air quality. Commercial systems may require more frequent maintenance based on usage levels.

22. Do you offer air conditioning repairs?

Yes! Our Lincoln-based HVAC specialists provide diagnostic services and repairs for all major air conditioning brands. We can troubleshoot leaks, compressor failures, thermostat issues, and airflow problems.

23. What are the benefits of an air source heat pump?

Air source heat pumps (ASHPs) provide energy-efficient heating and cooling, reduce carbon emissions, and can lower energy bills. They work by extracting heat from the air, even in cold temperatures, making them ideal for eco-conscious homeowners in Lincolnshire.

24. How often does an air source heat pump need servicing?

Annual servicing ensures optimum performance, efficiency, and longevity. Regular maintenance helps prevent costly repairs and keeps your system compliant with manufacturer warranties.

25. Do you install air conditioning in listed buildings?

Yes! We specialize in discreet air conditioning solutions for listed buildings and conservation areas. Our team ensures minimal disruption while complying with local planning regulations.

26. Are you OZEV-approved EV charger installers?

Yes! We are OZEV-approved installers, meaning we meet government standards for home and workplace EV charger installations. We can also advise on available OZEV grant schemes for eligible customers.

27. How long does it take to install an EV charger?

Most EV charger installations take 3 to 6 hours, depending on the complexity of the wiring and fuse board upgrades. We provide a full assessment before installation to ensure a smooth process.

28. Do you provide EICRs for landlords and businesses?

Yes, we offer Electrical Installation Condition Reports (EICR) for landlords, homeowners, and commercial properties in Lincolnshire. Landlords must obtain an EICR every five years or when a new tenancy begins.

29. What happens if my property fails an EICR inspection?

If your property fails an EICR, we will provide a detailed report outlining the issues and recommend remedial work. We can then complete the necessary repairs to bring your electrical system up to compliance.

30. Do you offer emergency electrical repairs?

We don’t currently provide 24/7 emergency callouts, but we always prioritize urgent electrical issues. If you’re experiencing a fault, get in touch, and we’ll do our best to arrange a prompt appointment to diagnose and resolve the problem as quickly as possible.

31. What brands do you work with?

At TLS Electrical & Air-Conditioning, we only work with trusted, high-quality brands to ensure reliability and efficiency in all our installations. These include:

• Electrical: Hager, Schneider Electric, Wylex, MK, Contactum

• EV Chargers: MyEnergi Zappi, Andersen EV, Hypervolt, Pod Point, Simpsons & Partners, Easee, EO, Project EV

• Air Conditioning & Heat Pumps: Daikin, Mitsubishi Electric, Panasonic, Fujitsu, Toshiba, LG, Midea, Mitsubishi Heavy Industries

• Testing & Tools: Milwaukee, Testo, Fluke

We choose brands known for performance, durability, and energy efficiency, ensuring you get the best solution for your home or business.

32. How can I get a quote?

You can request a free, no-obligation quote by:
📞 Calling us at 07835629922
📩 Emailing admin@tlselectricalac.com
🌐 Visiting www.tlselectricalac.com and using our contact form

33. Do you offer financing options?

We don’t currently offer finance options for EV charger installations, air conditioning, or electrical work, but we always aim to provide competitive pricing and cost-effective solutions. We offer free quotes and can advise on the most budget-friendly options to suit your needs.

34. How can I book a service?

Booking is easy! Simply call, email, or fill out our online booking form to schedule your electrical, air conditioning, or EV charger service in Lincolnshire.